Terms & Conditions

• Visit Lochcarron, hereinafter called "the agency", is the registered business name of the holiday letting agency operated by James Mould, Tigh Charrann, Croft Road, Lochcarron, Strathcarron, IV54 8YA.

• The agency merely acts as agent for the individual property owners and any contract to hire a property offered by the agency is therefore made between the client and the property owner. The agency will not be liable for any act, neglect or default on the part of the property owner or any other person, nor for any loss, injury, damage, accident, expense or inconvenience, either to person or property, which may be suffered or incurred by the client, by members of the client's party, or by any other person.

• Every effort is made to ensure that all information supplied about properties is accurate and complete. Such information is provided in good faith but the agency does not accept liability or responsibility for any loss or damage resulting from information given or statements made, whether written or verbal.

• Any contract to hire a property requires the completion of the relevant Booking Form which the agency will supply upon request. Each Booking Form contains terms and conditions pertinent to the particular property, these being summarised in general terms below. The submission of a completed and signed Booking Form signifies the client's acceptance of all the terms and conditions.

• The terms and conditions on the Booking Forms, which clients are required to accept, are as follows:-

  1. To leave the property in a clean and tidy condition at the end of the stay.
  2. To replace any breakages or losses and/or to reimburse the property owner for any breakages or damage or losses to the property. Any soaked or damaged mattresses are to be replaced by the holidaymaker.
  3. To use the property strictly and solely for its purpose as holiday accommodation.
  4. To limit the number of occupants to no more than the number designated for that particular property, and to ensure that these are the people specified on the Booking Form.
  5. To refrain from smoking anywhere inside the property at all times.
  6. To ensure that, where pets are allowed, they are kept under strict control at all times, both within the property and in the garden outside. Pets should not be allowed on any of the furniture, and should not be left alone at any time, either inside the property or in the garden outside.
  7. Unless otherwise stated or agreed beforehand,  the property will be available from 4pm onwards on the day of arrival, and should be vacated by no later than 10am on the day of departure.
  8. To vacate the property at the end of the let.
  9. The booking is made on the understanding that the property will be made available for the holidaymaker’s use as from the date specified in our letter confirming the booking. If this is not possible because of circumstances beyond our control, we will attempt to provide suitable alternative accommodation, but cannot guarantee that this will be possible. In such an event, we will make a full refund of the rental you have paid, which will thus discharge in full our liability to you.
  10. A 20% deposit is payable at the time of booking, with the remaining balance falling due 6 weeks before the start date of the let. In the event that a late booking is made with less than 6 weeks remaining before the start date, the full rental is payable at the time of booking.
  11. Apart from the situation outlined in clause 9 above, the 20% deposit is non-refundable. Once the remaining balance of 80% of the rental has been paid, that also becomes non-refundable unless we are able to obtain a suitable alternative booking in time. In the event of cancellation, therefore, you are advised to inform us as soon as possible to give us maximum opportunity of obtaining a replacement booking. The taking of appropriate cancellation insurance is obviously a wise precaution against possible financial loss.
  12. The submission of a completed Booking Form and payment of a deposit shall constitute an offer by the holidaymaker, and a contract shall come into existence only when we have accepted the booking.
  13. Any disputes are the responsibility of the property owner, not of the agency, and shall be settled under the terms of Scots Law.
  14. By placing a booking in the property, the holidaymaker and all members of his/her party accept and agree to the foregoing Terms and Conditions.

• It should be noted that clause 11 on the Booking Forms advises the taking of appropriate cancellation insurance to protect against financial loss resulting from unexpected changes of circumstances. As a small business, it is not feasible for the agency to provide such cover and it is therefore the client's responsibility to make his/her own arrangements independently. This can usually be achieved via an insurance company or insurance broker.

• In the event that it proves necessary to cancel a holiday booking, the client should advise the agency at the earliest possible opportunity. If such notification is made either by telephone or e-mail in the first instance, it should be followed up with a written notification. The agency will not accept liability for cancellation notifications which fail to be received, for whatever reason.

• As a small business, the agency is unable to accept payments by credit/debit card on account of the high costs incurred. Payments for holidays are payable direct to the respective property owners and the agency merely acts as administrator in terms of collecting payments and banking those payments on behalf of the owners. Payments from within the UK are accepted by sterling cheque.

• Bookings from overseas are very welcome and payment can be accepted by sterling travellers' cheques or international money order in sterling. For visitors from the USA or EU, payments can also be accepted by personal cheques issued in US dollars or Euros respectively. In certain circumstances, and entirely at the discretion of the property owner, consideration may be given to accepting payment by international bank transfer. Whatever the instrument of payment, any bank charges incurred will be payable by the client.

• Clause 4 on the Booking Forms states that each property has a designated maximum number of occupants which must not be exceeded. If this condition is not adhered to, the agency reserves the right, on behalf of the property owner, to demand that the client and all members of his/her party should vacate the property forthwith. In such circumstances, there will be no refund of rental whatsoever and the liabilities of the owner and of the agency will cease immediately.

• The agency reserves the right, either on its own account or on behalf of the property owner, to refuse accommodation or refuse to hand over a property or to terminate a hire if, in the opinion of the owner or of the agency, the client or any member of his/her party is/are not suitable to occupy or take charge of it. In such circumstances, the liabilities of the owner and of the agency will cease immediately and no responsibility whatsoever will be accepted by the agency for such refusal or termination.

• If the client is not satisfied with the accommodation which is offered, the responsibility for rectifying the problem lies with the property owner, not with the agency. The agency does not accept any liability in this regard but is willing to assist the client in terms of liaison with the property owner if it is felt that a justified complaint is being made. Any complaint should be submitted in writing to the agency at the address at the top of this page no later than 5 days after commencement of the holiday let. Any such complaint will be forwarded by the agency to the property owner for his/her attention.

• Once the agency confirms a booking placed with it, it will be deemed that the client and all members of his/her party, whether specified on the Booking Form or not, have accepted these conditions.